![]() ![]() Click Continue and wait while your Mac runs diagnostics.Either press and hold Alt/Option and click on the Wi-Fi icon in the menu and click on Open Wireless Diagnostics, or search for it by name using Spotlight (Cmd + spacebar). There are two simple ways to access Wireless Diagnostics on a Mac. ![]() The Wireless Diagnostics app can analyse your network and indicate what is wrong and how you might be able to fix it. Try to position your router far away from these devices and don’t use the microwave at the same time as an important conference call.Īpple has a free tool in macOS that can help you identify the issue. Does your Wi-Fi drop at the same time as you use the microwave? Because they’re both using radio waves you can get interference when you turn your microwave on. Move your Mac around and chart the signal strength in various locations to get an idea of where the signal is stronger and where’s it’s weak.Īlternatively the problem may be other electrical devices, such as fans, motors, microwaves and wireless phones. You can use an app called NetSpot (free edition, or there’s a $49 Home version) to analyze the Wi-Fi signal in your building. If there is a lot of metal in the building that can also cause issues with your Wi-Fi, so it might be worth checking what materials were used in the construction of your property. For example, thick walls in old houses can make getting a signal in one corner of the house impossible. There are lots of reasons why the signal strength can be weaker in certain locations and not others. We had a lot of trouble with Wi-Fi dropping when we were running the High Sierra beta, for example. You may also experience problems with Wi-Fi if you are running a beta version of macOS. Just be careful about going over your data allowance! (Read our tips for sticking to your data allocation on your iPhone here.) If it’s a software update you need you could hotspot from your iPhone and connect to the internet that way. ![]() When we encountered this problem we had to update our Mac to a new version of macOS while sharing the internet connection from our iPhone. Apple issued an update to the software, but this wasn’t an easy fix for MacBook Air owners who could only connect to the web via Wi-Fi due to the lack of an Ethernet port (unless they had an adapter). Following the update, many users found their Macs could no longer connect to their wireless network. ![]() This was a big issue in 2015 with the original version of El Capitan (macOS 10.11). Have you recently updated your Mac? Are other Mac users also experiencing issues with their Wi-Fi connection? In the past Mac users have encountered Wi-Fi problems after updating their Macs to a new version of macOS. Unfortunately, sometimes the reason why you can’t connect to Wi-Fi is Apple’s operating system. Can you access Google? You could run a Ping test to see if there is a problem with the connection to a website you are accessing. You should also check that it’s not a problem with the website you are trying to access. To turn Wi-Fi off and on again click on the Wi-Fi logo in the menu at the top right of your Mac and switch the slide from blue to gray (or in older versions of the macOS select Turn Wi-Fi Off.)
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